Support

Stuck, found a place that is wrong, or want to tell us what you are missing? Write to us — a person reads every message.

Contact

Email: support@parentapp.net — for anything about the app.
Your data: privacy@parentapp.net — see our Privacy Policy.
Phone: +998 50 796 17 53

Publisher on the App Store: SEICHE LAB, MCHJ
Registered address: 65-j, Pichoqchi MFY, Xiyobon Str., Margilan, Fergana Region, 151100, Uzbekistan

We answer within two working days. Say which screen you were on and, if a place is wrong, which place — that is usually all we need.

Subscription

Larkabout Premium is an auto-renewing subscription bought through Apple. It is managed in your Apple Account: open Settings → your name → Subscriptions on your iPhone to change or cancel it. Cancelling stops the next renewal; the current period stays paid until it ends.

Bought Premium on another device, or reinstalled the app? Tap Restore on the Larkabout Premium screen.

Refunds for purchases made through the App Store are handled by Apple: reportaproblem.apple.com.

Account

Most of Larkabout works without an account. You need one only to save places. Sign in with Apple, with Google, or with a link sent to your email.

To delete your account and the data that goes with it, use Settings → Account → Delete my account in the app, or see Delete your data.

A place is wrong or missing

Place information comes from open map data and from parents who checked a place in person. If opening hours, a changing table or a kids’ menu are not as shown, email support@parentapp.net with the place name. We correct the record and, if a parent needs to re-check it, we do that too.